Home
Forums
New posts
Search forums
What's new
New posts
Latest activity
Members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
misloads, exaggerated issue?
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="konsole" data-source="post: 1145940" data-attributes="member: 23965"><p>I think the points made about how a customer will forever swear off the company for 1 out of 2000 packages delivered in 5 days instead of 4 is way over exaggerated. These are not the customers that are making up the bulk of ups' volume, and UPS shouldnt care about losing these very very few customers because these are the customers that will give UPS a hard time for alot of other insignificant things.</p><p></p><p>The customers waiting at the door for the package doesnt imply that they are that anxious about getting the package and will complain if 1 out of 2000 grounds gets delivered in 5 days instead of 4, or at 5:00 instead of in the morning. Almost all people waiting at the door for the driver arent waiting at the door from the time they wake up. They see the tracking says delivery should be that day, so they make sure they are around that day so that the package doesnt sit on the front step and potentially get stolen. Once they hear the truck pull up thats when they go to the front door. Yes there probably are some customers that wait at the front door for a book they just got on Amazon, but the percentage of those combined with the percentage of misloads makes it all so insignificant.</p><p></p><p>I knew that inevitably to prove me wrong people would try to use the rare situations that customers would make a big deal about it. A package that a customer considers very important is most likely going to be a faster delivery package like an air or saver etc., but these faster delivery packages make up a very small percentage of misloads and yes I do think that misloads for these should be taken more seriously. Lets says a preloader loads 800 packages a day. 1 mislaod out of 800 is 0.001%. If 0.001% of customers complain then I'd say thats a pretty damn good record, but then consider how many of those 0.001% would actually complain about a ground being delivered in 5 days instead of 4 and your down to such a low number that its technically nothing.</p></blockquote><p></p>
[QUOTE="konsole, post: 1145940, member: 23965"] I think the points made about how a customer will forever swear off the company for 1 out of 2000 packages delivered in 5 days instead of 4 is way over exaggerated. These are not the customers that are making up the bulk of ups' volume, and UPS shouldnt care about losing these very very few customers because these are the customers that will give UPS a hard time for alot of other insignificant things. The customers waiting at the door for the package doesnt imply that they are that anxious about getting the package and will complain if 1 out of 2000 grounds gets delivered in 5 days instead of 4, or at 5:00 instead of in the morning. Almost all people waiting at the door for the driver arent waiting at the door from the time they wake up. They see the tracking says delivery should be that day, so they make sure they are around that day so that the package doesnt sit on the front step and potentially get stolen. Once they hear the truck pull up thats when they go to the front door. Yes there probably are some customers that wait at the front door for a book they just got on Amazon, but the percentage of those combined with the percentage of misloads makes it all so insignificant. I knew that inevitably to prove me wrong people would try to use the rare situations that customers would make a big deal about it. A package that a customer considers very important is most likely going to be a faster delivery package like an air or saver etc., but these faster delivery packages make up a very small percentage of misloads and yes I do think that misloads for these should be taken more seriously. Lets says a preloader loads 800 packages a day. 1 mislaod out of 800 is 0.001%. If 0.001% of customers complain then I'd say thats a pretty damn good record, but then consider how many of those 0.001% would actually complain about a ground being delivered in 5 days instead of 4 and your down to such a low number that its technically nothing. [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
misloads, exaggerated issue?
Top