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misloads, exaggerated issue?
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<blockquote data-quote="konsole" data-source="post: 1146317" data-attributes="member: 23965"><p>What percentage of ground misloads get delivered the same day by that wrong driver, and what percentage of ground misloads get brought back to the building and delivered the next day?</p><p></p><p>I honestly don't see the problem with bringing back almost all ground misloads to the building and shipping them out the next day. Plus I don't see that many customers making a big deal about a day late ground and seeking reimbursement for the shipping charge. If a driver finds a misload and is within a few miles of the address then deliver it, if not then bring it back for delivery the next day. Its rare a customer will make a big deal about it, it will be minimal burden on the driver because they are delivering it if its close to their route, or simply bringing it back to the building, and the amount of money that UPS will lose is negligable. If manangement is forcing the driver to drive way out of their way to delivery it then to me that seems like more of a fabricated problem then it needs to be. All the examples I have seen about how a ground misload is a problem have all been rare cases, the "what ifs" if you will. You can't use these rare examples to prove your case. Things that rarely happen cannot have a significant influence on everything afterwards and if they do then I contend that its an artificially created situation that the higher-ups have created for their own personal gain.</p><p></p><p>Now when it comes to bad load quality as some have mentioned, this is something that should be addressed. You can do something about a preloader loading packages improperly and crushing packages underneath or loading packages vastly out of order. This I completely agree with and a preloader can be trained to do this better. However you can't train a preloader to not ever misload and you can't point the blame on misloads on simply preloader error alone, or perhaps even at all. A poorly loaded truck can almost always be traced back to a preloader not caring about the load, though there still are other factors involved out of their control, a preloader can still try and do a pretty good job. In my many years preloading for UPS I can't remember ever hearing bad loading quality every get more then a brief mention and even that was so rare I can't recall the last time it happened, but they make it well known each time there is a misload. So if poor load quality and misloads both create problems, why is load quality generally ignored and misloads are kept in tight check? I'm pretty sure I know the answer but I think its better to ask the question to find out.</p><p></p><p>Does sort management get in trouble for misloads? Do they get in trouble for bad load quality?</p><p></p><p>My guess is that missloads do show on their performance reports seen by building management, but poor load quality doesnt. So if true then obviously they are going to make a big deal about every misload while poor load quality gets minimal attention at best.</p></blockquote><p></p>
[QUOTE="konsole, post: 1146317, member: 23965"] What percentage of ground misloads get delivered the same day by that wrong driver, and what percentage of ground misloads get brought back to the building and delivered the next day? I honestly don't see the problem with bringing back almost all ground misloads to the building and shipping them out the next day. Plus I don't see that many customers making a big deal about a day late ground and seeking reimbursement for the shipping charge. If a driver finds a misload and is within a few miles of the address then deliver it, if not then bring it back for delivery the next day. Its rare a customer will make a big deal about it, it will be minimal burden on the driver because they are delivering it if its close to their route, or simply bringing it back to the building, and the amount of money that UPS will lose is negligable. If manangement is forcing the driver to drive way out of their way to delivery it then to me that seems like more of a fabricated problem then it needs to be. All the examples I have seen about how a ground misload is a problem have all been rare cases, the "what ifs" if you will. You can't use these rare examples to prove your case. Things that rarely happen cannot have a significant influence on everything afterwards and if they do then I contend that its an artificially created situation that the higher-ups have created for their own personal gain. Now when it comes to bad load quality as some have mentioned, this is something that should be addressed. You can do something about a preloader loading packages improperly and crushing packages underneath or loading packages vastly out of order. This I completely agree with and a preloader can be trained to do this better. However you can't train a preloader to not ever misload and you can't point the blame on misloads on simply preloader error alone, or perhaps even at all. A poorly loaded truck can almost always be traced back to a preloader not caring about the load, though there still are other factors involved out of their control, a preloader can still try and do a pretty good job. In my many years preloading for UPS I can't remember ever hearing bad loading quality every get more then a brief mention and even that was so rare I can't recall the last time it happened, but they make it well known each time there is a misload. So if poor load quality and misloads both create problems, why is load quality generally ignored and misloads are kept in tight check? I'm pretty sure I know the answer but I think its better to ask the question to find out. Does sort management get in trouble for misloads? Do they get in trouble for bad load quality? My guess is that missloads do show on their performance reports seen by building management, but poor load quality doesnt. So if true then obviously they are going to make a big deal about every misload while poor load quality gets minimal attention at best. [/QUOTE]
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