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UPS Discussions
misloads/fixes
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<blockquote data-quote="Channahon" data-source="post: 226158" data-attributes="member: 7666"><p>As long as a misload frequency improves (total volume divided by misloads for an operation we are improving service to our customers and management can and does understand the human error factor. </p><p> </p><p>It's all about service to the customers, minimizing guaranteed service refunds, and satisfied shippers and consignees.</p><p> </p><p>I understand some of our larger customers are a challenge and Corporate is charged with keeping them happy, but we do have control over the packages our drivers deliver and pick up. The reload and hub operations in sorting the packages to the right locations to ensure service is made regarding time in transit days.</p><p> </p><p>And keeping UPS volume from our competition and providing job security for our union employees</p><p> </p><p>Just my opinion and experience at UPS</p></blockquote><p></p>
[QUOTE="Channahon, post: 226158, member: 7666"] As long as a misload frequency improves (total volume divided by misloads for an operation we are improving service to our customers and management can and does understand the human error factor. It's all about service to the customers, minimizing guaranteed service refunds, and satisfied shippers and consignees. I understand some of our larger customers are a challenge and Corporate is charged with keeping them happy, but we do have control over the packages our drivers deliver and pick up. The reload and hub operations in sorting the packages to the right locations to ensure service is made regarding time in transit days. And keeping UPS volume from our competition and providing job security for our union employees Just my opinion and experience at UPS [/QUOTE]
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