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More then 5 send agains, you must call??
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<blockquote data-quote="Channahon" data-source="post: 339854" data-attributes="member: 7666"><p>Now there is a waste of time for drivers and UPS management. What a poor business decision.</p><p> </p><p>I have never seen any UPS route where 75% of the load consisted of send agains. I have seen where drivers did not make any attempts at all, and record packages as send agains. </p><p> </p><p>Something was going on with this driver on that particular day. Maybe a personal problem, new route, hates UPS - who knows.</p><p> </p><p>If it were me running the center, I would have talked with every person I could at every address noted as a send again on the driver's route. I would then get signed statements if the consignees were available to receive their packages at the date and time noted on the delivery records. </p><p> </p><p>Then I would have terminated the driver for falsifying UPS records.</p><p>Let the process takes it course, and serve as a message to the center regarding service commitments and customer expectations.</p><p> </p><p>Not inconvenience all the drivers in the center for one driver's actions.</p><p> </p><p>Just my thoughts.</p></blockquote><p></p>
[QUOTE="Channahon, post: 339854, member: 7666"] Now there is a waste of time for drivers and UPS management. What a poor business decision. I have never seen any UPS route where 75% of the load consisted of send agains. I have seen where drivers did not make any attempts at all, and record packages as send agains. Something was going on with this driver on that particular day. Maybe a personal problem, new route, hates UPS - who knows. If it were me running the center, I would have talked with every person I could at every address noted as a send again on the driver's route. I would then get signed statements if the consignees were available to receive their packages at the date and time noted on the delivery records. Then I would have terminated the driver for falsifying UPS records. Let the process takes it course, and serve as a message to the center regarding service commitments and customer expectations. Not inconvenience all the drivers in the center for one driver's actions. Just my thoughts. [/QUOTE]
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