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Need some advice, too many people pissed off at me.
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<blockquote data-quote="OLDMAN3" data-source="post: 1515247"><p>You are going to deal with jerks when you are a cover driver. Remember that most of these customers would not act that way if they had the same driver day after day for years. When you get your own route they realize they will have to deal with you for years, so it is sometimes a struggle until the "rules" on how much service you are going to provide are worked out. Be straightforward, reasonable, but firm.</p><p></p><p>The fact that you admit to yourself that you could have handled some of the situations differently is a sign that it isn't simply a matter of you being a jerk. Consult with an experienced driver who is neither a bitter XXX, nor a management puppet about what you should have done in each situation as they come up.</p><p></p><p>You should not let the rage of others get the best of you, it is their problem. Let it go, and don't seek revenge. That being said, if someone swears at you or threatens you, walk away and report it to you supervisor... You don't have to take abuse. You really do have to have a thick skin.</p></blockquote><p></p>
[QUOTE="OLDMAN3, post: 1515247"] You are going to deal with jerks when you are a cover driver. Remember that most of these customers would not act that way if they had the same driver day after day for years. When you get your own route they realize they will have to deal with you for years, so it is sometimes a struggle until the "rules" on how much service you are going to provide are worked out. Be straightforward, reasonable, but firm. The fact that you admit to yourself that you could have handled some of the situations differently is a sign that it isn't simply a matter of you being a jerk. Consult with an experienced driver who is neither a bitter XXX, nor a management puppet about what you should have done in each situation as they come up. You should not let the rage of others get the best of you, it is their problem. Let it go, and don't seek revenge. That being said, if someone swears at you or threatens you, walk away and report it to you supervisor... You don't have to take abuse. You really do have to have a thick skin. [/QUOTE]
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Need some advice, too many people pissed off at me.
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