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Brown Cafe Community Center
Introductions and Welcomes
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<blockquote data-quote="upssalesguy" data-source="post: 445251" data-attributes="member: 19599"><p>diesal, it aint all peaches in cream in management. we get laid off without explination....so don't think we sit in an ivory tower. UPS is a put up or shut up kind of company and that is what makes us successful.</p><p> </p><p>my job will never be easy. Fedex is strong and relentless. Yes, the drivers and our network will be a differentiator, but Fedex does business differently and some MAJOR customers are easily persuaded by the lowest price or whatever fedex chooses to drop their pants and give a customer. (super bowl tickets, orange bowl tickets, etc). Some enjoy the seperate air and ground pickup.</p><p> </p><p>and please, stop viewing sales as customer service, our job is to fill the trucks - other people deal with service failures. I can't win business if I am helping a customer fill out a damage claim.</p></blockquote><p></p>
[QUOTE="upssalesguy, post: 445251, member: 19599"] diesal, it aint all peaches in cream in management. we get laid off without explination....so don't think we sit in an ivory tower. UPS is a put up or shut up kind of company and that is what makes us successful. my job will never be easy. Fedex is strong and relentless. Yes, the drivers and our network will be a differentiator, but Fedex does business differently and some MAJOR customers are easily persuaded by the lowest price or whatever fedex chooses to drop their pants and give a customer. (super bowl tickets, orange bowl tickets, etc). Some enjoy the seperate air and ground pickup. and please, stop viewing sales as customer service, our job is to fill the trucks - other people deal with service failures. I can't win business if I am helping a customer fill out a damage claim. [/QUOTE]
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