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FedEx Discussions
New PPADS...Ground and Express using the same unit.
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<blockquote data-quote="Ricochet1a" data-source="post: 890550" data-attributes="member: 22880"><p>FedEx deliberately has the single 1-800-GoFedEx number for ALL customer issues, since they want customers to believe that FedEx is a unified operation. The customers that have used FedEx for awhile know there is a sharp division, but FedEx sill wants to put out the impression that it is all seamless.</p><p></p><p>If FedEx REALLY wanted to clear the air, they would have different numbers for different services:</p><p></p><p>1-800-Express</p><p></p><p>1-800-Ground1 (need 7 digits)</p><p></p><p>1-800-Freight</p><p></p><p>You get the idea....</p><p></p><p>It would solve a lot of the problems, the customers, by choosing which number to call, are automatically choosing which service they want to utilize. There is a reason why there is only one number to call, then the call agent has to figure out what the customer really wants. </p><p></p><p>There were many times I'd arrive at a location to find a HWT waiting for pickup -with no shipping information prepared. First I had to let the customer know - I don't lift 300 pound pallets into my truck. Second, I had to go to the time and effort to figure out if the customer wanted "air" freight service (Express HWT), or "ground" freight service (FedEx Freight). I usually gave the customer 2 minutes to figure out what the hell they wanted, before I pulled the plug and told them to try again and specify exactly what service they wanted to use to the person on the other end of the phone. I'm confident a few ended up using UPS freight - glad to have been of service.... it is the price Fred pays for his attempts at obfuscation with the public.</p></blockquote><p></p>
[QUOTE="Ricochet1a, post: 890550, member: 22880"] FedEx deliberately has the single 1-800-GoFedEx number for ALL customer issues, since they want customers to believe that FedEx is a unified operation. The customers that have used FedEx for awhile know there is a sharp division, but FedEx sill wants to put out the impression that it is all seamless. If FedEx REALLY wanted to clear the air, they would have different numbers for different services: 1-800-Express 1-800-Ground1 (need 7 digits) 1-800-Freight You get the idea.... It would solve a lot of the problems, the customers, by choosing which number to call, are automatically choosing which service they want to utilize. There is a reason why there is only one number to call, then the call agent has to figure out what the customer really wants. There were many times I'd arrive at a location to find a HWT waiting for pickup -with no shipping information prepared. First I had to let the customer know - I don't lift 300 pound pallets into my truck. Second, I had to go to the time and effort to figure out if the customer wanted "air" freight service (Express HWT), or "ground" freight service (FedEx Freight). I usually gave the customer 2 minutes to figure out what the hell they wanted, before I pulled the plug and told them to try again and specify exactly what service they wanted to use to the person on the other end of the phone. I'm confident a few ended up using UPS freight - glad to have been of service.... it is the price Fred pays for his attempts at obfuscation with the public. [/QUOTE]
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