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<blockquote data-quote="705red" data-source="post: 611525" data-attributes="member: 5229"><p>You never want to hear these words from management, the day you do resign! The members are the only ones that should have an opinion on you as a steward.</p><p> </p><p>I have been a steward for over 10 years and I do not know it all and I probably will never know it all. There is nothing the matter with telling the members you don't know the answer, just get back to them timely with the correct response. Call a senior steward or teh agent if need be. There is no such thing as a bad grievance, when in doubt file it, you can always withdraw it if you are wrong.</p><p> </p><p>Notes notes notes! Take great notes, take a piece of paper and write in the top left UPS, draw a line down the middle of the page and top right write union. List names of everyone form UPS under their title and the same for the union. Use first initials to document everything said or asked. Notes will refresh your memory at a later date and great notes will allow the agent to feel that he/she was there every step of the way. The great stewards know how to take notes!</p><p> </p><p>Its not an easy job and you will get MFed behind your back more than you will get atta boys to your face, its just the nature of upsers. </p><p> </p><p>Welcome to our eternal hell of being a steward, because believe it or not there is no better feeling than winning someone that UPS has fired for BS their job back! And you will always remember your first job that you lost as a steward.</p></blockquote><p></p>
[QUOTE="705red, post: 611525, member: 5229"] You never want to hear these words from management, the day you do resign! The members are the only ones that should have an opinion on you as a steward. I have been a steward for over 10 years and I do not know it all and I probably will never know it all. There is nothing the matter with telling the members you don't know the answer, just get back to them timely with the correct response. Call a senior steward or teh agent if need be. There is no such thing as a bad grievance, when in doubt file it, you can always withdraw it if you are wrong. Notes notes notes! Take great notes, take a piece of paper and write in the top left UPS, draw a line down the middle of the page and top right write union. List names of everyone form UPS under their title and the same for the union. Use first initials to document everything said or asked. Notes will refresh your memory at a later date and great notes will allow the agent to feel that he/she was there every step of the way. The great stewards know how to take notes! Its not an easy job and you will get MFed behind your back more than you will get atta boys to your face, its just the nature of upsers. Welcome to our eternal hell of being a steward, because believe it or not there is no better feeling than winning someone that UPS has fired for BS their job back! And you will always remember your first job that you lost as a steward. [/QUOTE]
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