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Message: <blockquote data-quote="Bubblehead" data-source="post: 6003745" data-attributes="member: 14176">"The Methods" during COVID, where drivers were permitted to sign in the presence of the consignee (albeit not exactly the same method-wise), also contributed to the development of these so-called bad habits and shortcuts.....while many make the excuse "I was just trying to do the customer a favor".Ultimately, these drivers fail to understand that the lady at 1234 Smith Rd isn't the customer, the entity who contracted the services of UPS and paid for these specific levels of service is (Apple, Verizon, Amazon, QVC, etc.), whether it be a commit time or in this case a signature at delivery.In my area at least a half dozen drivers (mostly bonus babies) were discharged this year for dishonesty for this very thing.Two of them went down at the Panel....and that's on them.</blockquote>