Anyone else noticed that all our call tags are now RS3?
Most of my larger returns have been rs3It's Amazon going to RS3 because they are starting to wince at rate of returns and I believe RS3 has a lower success rate for customer sending return and higher success rate of recieving the returned product lol.
So we are basically acting like their pawn shop "muscle" and better ensuring the product actually gets returned.
Best way to go about it is take the package and have it repackaged in D-Cap.
I’ve told customers that we have an extremely rigorous process when packages go through our warehouse. Then I explain that white doves do not pick up their packages and gently fly them around our facility.Lol, no sir. I've caught a lot of flak over calltag pick-ups that I've brought back to the building exactly as the customer left it.
It got to the point where one of my on-roads said "If it doesn't look like something you'd be comfortable delivering, it's probably not okay to pick up."
Problem is, when I tell a customer that I can't accept that they fire back with "Well Amazon said it was okay" and I still haven't figured out a response that will defuse the situation and not escalate into a complaint.
Now I'm all about doing what the custy wants. Like, you want to ship 30 loose items in a garbage bag? And you want me to just put the label on the plastic? Sure thing, boss, you got it.
I’ve told customers that we have an extremely rigorous process when packages go through our warehouse. Then I explain that white doves do not pick up their packages and gently fly them around our facility.