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Numbers -VS- Customers
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<blockquote data-quote="rod" data-source="post: 821103" data-attributes="member: 5382"><p>This sounds like the way my old route was. Although we had about the same bitches and gripes that the drivers do today when it comes to overtime and production issues I will say that once upon a time the S in UPS actually did stand for Service and management for the most part went out of their way to make sure the customer was #1. Management even had me go off area everyday to deliver to the NAPA dealer 1st thing because they let UPS put a letter box in the front entryway and was the town outlet for UPS public shipping. About a month after I retired UPS decided to add a bunch of rural stuff that had to be delivered before the new driver got to town causing him to be at least 2-3 hours later with the town deliveries. (I always had rural stuff to deliver after I had left this town.). They also wouldn't allow him to go off area when he did finally roll into town so that was an even later delivery for the NAPA store. One day the driver went to pick up the letterbox and couldn't find it. The NAPA guys had loaded it up on a 2 wheel cart and thrown it out back of the store. Pay backs are hell. The real sad thing is is that for the longest time they blamed the new driver for the changes and gave him a real hard time. I even stopped in there one day and tried to explain the situation but by that time they didn't want anything to do with UPS.</p></blockquote><p></p>
[QUOTE="rod, post: 821103, member: 5382"] This sounds like the way my old route was. Although we had about the same bitches and gripes that the drivers do today when it comes to overtime and production issues I will say that once upon a time the S in UPS actually did stand for Service and management for the most part went out of their way to make sure the customer was #1. Management even had me go off area everyday to deliver to the NAPA dealer 1st thing because they let UPS put a letter box in the front entryway and was the town outlet for UPS public shipping. About a month after I retired UPS decided to add a bunch of rural stuff that had to be delivered before the new driver got to town causing him to be at least 2-3 hours later with the town deliveries. (I always had rural stuff to deliver after I had left this town.). They also wouldn't allow him to go off area when he did finally roll into town so that was an even later delivery for the NAPA store. One day the driver went to pick up the letterbox and couldn't find it. The NAPA guys had loaded it up on a 2 wheel cart and thrown it out back of the store. Pay backs are hell. The real sad thing is is that for the longest time they blamed the new driver for the changes and gave him a real hard time. I even stopped in there one day and tried to explain the situation but by that time they didn't want anything to do with UPS. [/QUOTE]
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