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Brown Cafe UPS Forum
UPS Discussions
Numbers -VS- Customers
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<blockquote data-quote="browniehound" data-source="post: 821207" data-attributes="member: 4653"><p>Re-Raise, you are a breath of fresh air! If every driver thought this way there would be NO competition. I'm sure by doing all you said to service our customers you must be "over-allowed". Its in this area UPS is missing the "big picture", to use their phrase. </p><p> </p><p> I don't think they get it. All these customers you provide the best service to would go to the cheaper alternative if you didn't go above and beyond your duty, ie: giving out your cell and putting it where they ask, etc. Your manager totally ignores this because you were 8 tenths paid over for the day. Yet, without your superior service (which takes more time than allowed) you are keeping customers with UPS that would otherwise jump ship, thus making more money than your "over-allowed" time.</p><p> </p><p>Keep up the good work! Its people like you that make people choose UPS</p></blockquote><p></p>
[QUOTE="browniehound, post: 821207, member: 4653"] Re-Raise, you are a breath of fresh air! If every driver thought this way there would be NO competition. I'm sure by doing all you said to service our customers you must be "over-allowed". Its in this area UPS is missing the "big picture", to use their phrase. I don't think they get it. All these customers you provide the best service to would go to the cheaper alternative if you didn't go above and beyond your duty, ie: giving out your cell and putting it where they ask, etc. Your manager totally ignores this because you were 8 tenths paid over for the day. Yet, without your superior service (which takes more time than allowed) you are keeping customers with UPS that would otherwise jump ship, thus making more money than your "over-allowed" time. Keep up the good work! Its people like you that make people choose UPS [/QUOTE]
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