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Numbers -VS- Customers
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<blockquote data-quote="dannyboy" data-source="post: 821224" data-attributes="member: 484"><p>Menotyou, while you are good enough to bring up a fair point, your take is a bit off.</p><p> </p><p>The driver MUST be courteous to the customer all the time. It is they that must take the complaining of the customer, and keep doing his job the best he can, with the tools and time allowed. So, as a driver, if you are discourteous to the customer, all hell gets raised, and you can and should lose your job.</p><p> </p><p>On the other hand, the company can do as it wishes with a customer. By a few clicks of a mouse, they have the ability to totally cut the legs out from under my business. What used to be dependable, now has become hit or mis delivery/pick up times. There is limited "discourtesy", as there is no contact. But there is a gross lack concern for the respect and trust that the customer has placed in UPS over the years that is now violated. Where as you get fired for doing damage like that to the customer, the only recourse when done by UPS is for the customer to spend their money with someone that does care. So dont blame the customer.....</p><p> </p><p>A couple of other examples</p><p> </p><p>I get matériel in from Kansas City all the time. Comes in 5 gallon drums. For one or two, UPS is not a bad bet, although the manage to damage about 1 in 8, even though the bucket is in a card board box. More than one or two is sent by FDX freight or Conway. UPS freight is 35-40% more at the lowest price offered to the customer. And in 5 years of getting them in that way, not one damage.</p><p> </p><p>Another business ships large items from OK. They use Conway because of the prices and service levels. One of my pump wholesalers does use UPS, but because of the large number of damages, they had to totally redesign the container. So those extra costs to be able to ship UPS are passed on to me. More than 3 pumps ship FDX freight. </p><p> </p><p>In all these cases, from each of the factories, I get 2 day service via FDX freight. Same as UPS, but at 25-40% less cost.</p><p> </p><p>So while I am not in IT, I do have a handle on cost control and profit margin. The lower I can keep my costs, the lower the price will be to the end customer. </p><p> </p><p>And that is the bottom line.</p><p> </p><p>Brownie, never been said better than Thing is, there are a lot of drivers that do think this way. Problem occurs when the company began by taking the thinking out of the job, then telling is when and where to deliver, regardless of what should be done. And there in lies the whole problem.</p><p> </p><p>d</p></blockquote><p></p>
[QUOTE="dannyboy, post: 821224, member: 484"] Menotyou, while you are good enough to bring up a fair point, your take is a bit off. The driver MUST be courteous to the customer all the time. It is they that must take the complaining of the customer, and keep doing his job the best he can, with the tools and time allowed. So, as a driver, if you are discourteous to the customer, all hell gets raised, and you can and should lose your job. On the other hand, the company can do as it wishes with a customer. By a few clicks of a mouse, they have the ability to totally cut the legs out from under my business. What used to be dependable, now has become hit or mis delivery/pick up times. There is limited "discourtesy", as there is no contact. But there is a gross lack concern for the respect and trust that the customer has placed in UPS over the years that is now violated. Where as you get fired for doing damage like that to the customer, the only recourse when done by UPS is for the customer to spend their money with someone that does care. So dont blame the customer..... A couple of other examples I get matériel in from Kansas City all the time. Comes in 5 gallon drums. For one or two, UPS is not a bad bet, although the manage to damage about 1 in 8, even though the bucket is in a card board box. More than one or two is sent by FDX freight or Conway. UPS freight is 35-40% more at the lowest price offered to the customer. And in 5 years of getting them in that way, not one damage. Another business ships large items from OK. They use Conway because of the prices and service levels. One of my pump wholesalers does use UPS, but because of the large number of damages, they had to totally redesign the container. So those extra costs to be able to ship UPS are passed on to me. More than 3 pumps ship FDX freight. In all these cases, from each of the factories, I get 2 day service via FDX freight. Same as UPS, but at 25-40% less cost. So while I am not in IT, I do have a handle on cost control and profit margin. The lower I can keep my costs, the lower the price will be to the end customer. And that is the bottom line. Brownie, never been said better than Thing is, there are a lot of drivers that do think this way. Problem occurs when the company began by taking the thinking out of the job, then telling is when and where to deliver, regardless of what should be done. And there in lies the whole problem. d [/QUOTE]
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