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Brown Cafe UPS Forum
UPS Discussions
Numbers -VS- Customers
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<blockquote data-quote="dannyboy" data-source="post: 821263" data-attributes="member: 484"><p>Customer service does matter, as long as you are the one that is generating the complaint. I have seen people lose their jobs because of customer complaints. See how long you last as a driver with complaints from customers.</p><p> </p><p>But UPS on the other hand, complaints are sent to the top of the water slide. Where they end up after that, who knows.</p><p> </p><p>But one thing still remains. For every customer that calls UPS with a complaint, there are at least 10 more that dont. But they vote with their feet and dollars.</p><p> </p><p>d</p></blockquote><p></p>
[QUOTE="dannyboy, post: 821263, member: 484"] Customer service does matter, as long as you are the one that is generating the complaint. I have seen people lose their jobs because of customer complaints. See how long you last as a driver with complaints from customers. But UPS on the other hand, complaints are sent to the top of the water slide. Where they end up after that, who knows. But one thing still remains. For every customer that calls UPS with a complaint, there are at least 10 more that dont. But they vote with their feet and dollars. d [/QUOTE]
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