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Brown Cafe UPS Forum
UPS Discussions
On demand p/u's and CSR's
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<blockquote data-quote="brownedout" data-source="post: 882916" data-attributes="member: 30910"><p>Great post! Dilli. I'm sure it's happened to most if not all of us. And great solutions too, but herein lies the problem. It's a drivers real-world solution. Not a solution by CEO Davis' Management Commitee or their cronies. It seems so simple to us we live it. We will still have to deal with it however, as we have been for too long already, they must not feel it's an issue. CSTC (Customer Service Telephone Centers) reps seem to be some of the most unknowledgeable employees we have. It would be nice from an operational standpoint if we could all get on the same page.</p></blockquote><p></p>
[QUOTE="brownedout, post: 882916, member: 30910"] Great post! Dilli. I'm sure it's happened to most if not all of us. And great solutions too, but herein lies the problem. It's a drivers real-world solution. Not a solution by CEO Davis' Management Commitee or their cronies. It seems so simple to us we live it. We will still have to deal with it however, as we have been for too long already, they must not feel it's an issue. CSTC (Customer Service Telephone Centers) reps seem to be some of the most unknowledgeable employees we have. It would be nice from an operational standpoint if we could all get on the same page. [/QUOTE]
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