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On demand p/u's and CSR's
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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 882957" data-attributes="member: 12570"><p>dilli, I am very confused by your two part post. I will start with part 2. What difference does the level of service of the pkg being picked up make as to who picks it up or what time it is picked up? I routinely get NDA OCA's which I pick up well after the delivery commit times. It sounds as though the regular driver simply doesn't want to make the pickup. As for part 1, I had one of these last week. I simply cancelled the OCA, so the customer wouldn't be charged, and took the pkg, which I then dropped off at the local MBE, which is one of my last pickups. I'm not suggesting that you take the pkg but I do think that you should have cancelled the OCA so as to do the right thing for the customer---would you want to spend $12 for nothing?</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 882957, member: 12570"] dilli, I am very confused by your two part post. I will start with part 2. What difference does the level of service of the pkg being picked up make as to who picks it up or what time it is picked up? I routinely get NDA OCA's which I pick up well after the delivery commit times. It sounds as though the regular driver simply doesn't want to make the pickup. As for part 1, I had one of these last week. I simply cancelled the OCA, so the customer wouldn't be charged, and took the pkg, which I then dropped off at the local MBE, which is one of my last pickups. I'm not suggesting that you take the pkg but I do think that you should have cancelled the OCA so as to do the right thing for the customer---would you want to spend $12 for nothing? [/QUOTE]
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