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On demand p/u's and CSR's
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<blockquote data-quote="Catatonic" data-source="post: 883456" data-attributes="member: 7966"><p>Not minimum wage but they do have high turnover. It is a very difficult job dealing with customers ... not something I would want to do.</p><p>I know some of them make over $15 an hour and they start several dollars above minimum wage.</p><p></p><p>They have to deal with irate customers like Dilli had several times a day on average and be polite to them even though they are wrong 90% of the time and jerks all the time.</p><p></p><p>The CSRs do not collect 1Zs other than return packages. It is time consuming and serves no purpose except for really stupid people calling UPS with FedEx packages.</p><p></p><p>In regards to the "Air" displayed in the DIAD and ODS - the CSR selects the actual service level but the mapping process extracting from the order database changes it to either Ground or AIR. This is based on older, retired legacy pickup systems that had only "Air", "Ground" or "Intl".</p></blockquote><p></p>
[QUOTE="Catatonic, post: 883456, member: 7966"] Not minimum wage but they do have high turnover. It is a very difficult job dealing with customers ... not something I would want to do. I know some of them make over $15 an hour and they start several dollars above minimum wage. They have to deal with irate customers like Dilli had several times a day on average and be polite to them even though they are wrong 90% of the time and jerks all the time. The CSRs do not collect 1Zs other than return packages. It is time consuming and serves no purpose except for really stupid people calling UPS with FedEx packages. In regards to the "Air" displayed in the DIAD and ODS - the CSR selects the actual service level but the mapping process extracting from the order database changes it to either Ground or AIR. This is based on older, retired legacy pickup systems that had only "Air", "Ground" or "Intl". [/QUOTE]
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