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Brown Cafe UPS Forum
UPS Discussions
On demand p/u's and CSR's
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<blockquote data-quote="barnyard" data-source="post: 883732" data-attributes="member: 13921"><p>As to part 1 = if the customer is too stupid to figure out which number to call, then they should have to spend the $12. Their mistake, not ours.</p><p></p><p>part 2 = the telephone CSR folks are obviously not smart. Asking them to do 1 more task may be the thing that pushes them over the edge or disqualifies them for the job. When my customers ask me, I tell them to access us via the web. I explain that they are waaaay smarter than anyone they will get over the phone. If they really need to talk to someone, I give them the center phone number.</p></blockquote><p></p>
[QUOTE="barnyard, post: 883732, member: 13921"] As to part 1 = if the customer is too stupid to figure out which number to call, then they should have to spend the $12. Their mistake, not ours. part 2 = the telephone CSR folks are obviously not smart. Asking them to do 1 more task may be the thing that pushes them over the edge or disqualifies them for the job. When my customers ask me, I tell them to access us via the web. I explain that they are waaaay smarter than anyone they will get over the phone. If they really need to talk to someone, I give them the center phone number. [/QUOTE]
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On demand p/u's and CSR's
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