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One of the reasons we lose customers
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<blockquote data-quote="dannyboy" data-source="post: 324329" data-attributes="member: 484"><p>Now, what part of that do many of you that have posted here, and those working the customer counter not understand?</p><p> </p><p>What is says is that we will not protect the plants from either freezing or cooking due to weather. WE will not protect the package from the temp extremes. That is all. It does not say UPS does not provide a delivery service for the transportation of perishable comodities.</p><p> </p><p>It does also go on to say that they will be accepted........... so how do you get to "we dont take any live plants or animals" from the above statement?</p><p> </p><p>I think sales lead training ought to start with our customer counter people. Thats twice in two weeks my customers have been sending things to me where the clerk tells them no, we dont take fish or plants, only to have a quick follow up and end up taking them.</p><p> </p><p>Whats funny about this is I even talked to her, she was so beligerent it was unbelievable.</p><p> </p><p>Atlanta, you want to grow the business? Train your staff that deals with the customer at the building.</p><p> </p><p>Long lunch, no, it did not rhyme. But one of the centers was the naples Fla center, the other was in Houston.</p><p> </p><p>d</p></blockquote><p></p>
[QUOTE="dannyboy, post: 324329, member: 484"] Now, what part of that do many of you that have posted here, and those working the customer counter not understand? What is says is that we will not protect the plants from either freezing or cooking due to weather. WE will not protect the package from the temp extremes. That is all. It does not say UPS does not provide a delivery service for the transportation of perishable comodities. It does also go on to say that they will be accepted........... so how do you get to "we dont take any live plants or animals" from the above statement? I think sales lead training ought to start with our customer counter people. Thats twice in two weeks my customers have been sending things to me where the clerk tells them no, we dont take fish or plants, only to have a quick follow up and end up taking them. Whats funny about this is I even talked to her, she was so beligerent it was unbelievable. Atlanta, you want to grow the business? Train your staff that deals with the customer at the building. Long lunch, no, it did not rhyme. But one of the centers was the naples Fla center, the other was in Houston. d [/QUOTE]
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One of the reasons we lose customers
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