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UPS Discussions
One of the reasons we lose customers
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<blockquote data-quote="IDoLessWorkThanMost" data-source="post: 326491" data-attributes="member: 12912"><p>Hi everyone,</p><p></p><p>on Friday, we had a customer come in the counter to ship fertilizer. Why would they send 100 pounds of fertilzer to CA costing 135$.</p><p></p><p>It was not acceptable at our counter to allow the shipment. Banned delivery of this particular product to California.</p><p></p><p></p><p>So, where do you draw the line? There are restrictions on plants...tobacco....haz mat....ORM-D...etc etc etc</p><p></p><p>Where DO you turn away service? Must we go through the motions, calling companies, calling UPS (sometimes taking a good 20 minutes to an hour!)...</p><p></p><p>As far as our counter - we accepted the shipment....notified LP and the outcome wasn't good. The shipper must come back and pick up the item they <em>tried/</em> their best to swing.</p><p></p><p>Anyway, a good example of the daily goings at a customer counter!</p></blockquote><p></p>
[QUOTE="IDoLessWorkThanMost, post: 326491, member: 12912"] Hi everyone, on Friday, we had a customer come in the counter to ship fertilizer. Why would they send 100 pounds of fertilzer to CA costing 135$. It was not acceptable at our counter to allow the shipment. Banned delivery of this particular product to California. So, where do you draw the line? There are restrictions on plants...tobacco....haz mat....ORM-D...etc etc etc Where DO you turn away service? Must we go through the motions, calling companies, calling UPS (sometimes taking a good 20 minutes to an hour!)... As far as our counter - we accepted the shipment....notified LP and the outcome wasn't good. The shipper must come back and pick up the item they [i]tried/[/i] their best to swing. Anyway, a good example of the daily goings at a customer counter! [/QUOTE]
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One of the reasons we lose customers
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