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One of the reasons we lose customers
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<blockquote data-quote="UPS Lifer" data-source="post: 326706" data-attributes="member: 9789"><p>Talking about gestapo....</p><p>Right after 911 - any package going air (at the CC) had to be opened and inspected. We took it one step further and had the customers bring the packages in open and we sealed the packages. </p><p></p><p>WOW! some customers were upset but they understood and it really helped with the damage picture. </p><p></p><p>We brought out rolls of packing material and made sure everything was protected properly. </p><p></p><p>We were able to educate the customer and turned a lose - lose into a win-win. The customers really appreciated the way we handled it!</p></blockquote><p></p>
[QUOTE="UPS Lifer, post: 326706, member: 9789"] Talking about gestapo.... Right after 911 - any package going air (at the CC) had to be opened and inspected. We took it one step further and had the customers bring the packages in open and we sealed the packages. WOW! some customers were upset but they understood and it really helped with the damage picture. We brought out rolls of packing material and made sure everything was protected properly. We were able to educate the customer and turned a lose - lose into a win-win. The customers really appreciated the way we handled it! [/QUOTE]
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One of the reasons we lose customers
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