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One of the reasons we lose customers
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<blockquote data-quote="UPS Lifer" data-source="post: 327278" data-attributes="member: 9789"><p><strong>dannyboy</strong>,</p><p>With all due respect, I think you missed the context of what the poster said about the fertilizer. It does not say that he asked the customer why they were shipping the fertilizer.... He is asking WHY to us in the post. Why would the customer ship fertilizer? </p><p></p><p>I have had 3 separate jobs as a manager where I had support, training and oversight duties for all the counters in our district and I need to make a point perfectly clear. </p><p></p><p>It is not just the Customer Center Associate's job to accept packages at our CCs. They are trained and have a responsibility to stop any package that is not compatible or meets state, federal or UPS regulations. This is in their job description. Once we accept a package into the system we accept liability as the carrier. If it can go no further, and the shipper does not come back to pick it up, we have to dispose of it at a cost of $200 to $1200 depending on the content.</p></blockquote><p></p>
[QUOTE="UPS Lifer, post: 327278, member: 9789"] [B]dannyboy[/B], With all due respect, I think you missed the context of what the poster said about the fertilizer. It does not say that he asked the customer why they were shipping the fertilizer.... He is asking WHY to us in the post. Why would the customer ship fertilizer? I have had 3 separate jobs as a manager where I had support, training and oversight duties for all the counters in our district and I need to make a point perfectly clear. It is not just the Customer Center Associate's job to accept packages at our CCs. They are trained and have a responsibility to stop any package that is not compatible or meets state, federal or UPS regulations. This is in their job description. Once we accept a package into the system we accept liability as the carrier. If it can go no further, and the shipper does not come back to pick it up, we have to dispose of it at a cost of $200 to $1200 depending on the content. [/QUOTE]
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One of the reasons we lose customers
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