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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 1599860" data-attributes="member: 12570">Why in the world would you interact with a customer in that manner, especially one that just called in a concern?&nbsp; Let your mgt team take care of it----that&#039;s why they make the big bucks.What you should have done was relay the details of the incident to your on car before he or she called the consignee to address the concern, which I assume by your tone was a rude hourly concern.&nbsp; You never interact with the customer in the way you described above, whether you work in the BOG or the ghetto.If what you say is true GPS will not only show that you were there but will also show how long you were there.&nbsp; 3 minutes seems appropriate to attempt the delivery and fill out an info notice.You were 100% out of line when you called the customer a liar------whether it is true or not is irrelevant.</blockquote>

[QUOTE="UpstateNYUPSer(Ret), post: 1599860, member: 12570"] Why in the world would you interact with a customer in that manner, especially one that just called in a concern? Let your mgt team take care of it----that's why they make the big bucks. What you [B]should[/B] have done was relay the details of the incident to your on car before he or she called the consignee to address the concern, which I assume by your tone was a rude hourly concern. You never interact with the customer in the way you described above, whether you work in the BOG or the ghetto. If what you say is true GPS will not only show that you were there but will also show how long you were there. 3 minutes seems appropriate to attempt the delivery and fill out an info notice. You were 100% out of line when you called the customer a liar------whether it is true or not is irrelevant. [/QUOTE]

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