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"Our Mission is to Help Small and mid-size Companies"
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<blockquote data-quote="The Milkman" data-source="post: 4257292" data-attributes="member: 22760"><p>Many years ago each center had a rep. Then little by little they were shared amongst other centers, Then the sales lead crap started so you could earn points etc. With international growing you never had enough time as a driver to help shippers fill out the proper forms, even with the template things were still sketchy. You arrive at your pickup running a bit behind, now they need help that further backs you up. Then in the morning they bust your chops for your over/under numbers. I wonder why? Turning in sales leads that are never followed up on frustrates the shipper and makes us look bad when they ask when a rep is going to call. Then UPS loses accounts and wonders why. DUH!</p><p>Then drivers stop turning in the leads after trying to sell them on our service etc. I was embarrassed many times and gave up on wasting my time. What do you think would happen Board Members when you reduce the Customer Service Reps? What a bunch of Stooges</p></blockquote><p></p>
[QUOTE="The Milkman, post: 4257292, member: 22760"] Many years ago each center had a rep. Then little by little they were shared amongst other centers, Then the sales lead crap started so you could earn points etc. With international growing you never had enough time as a driver to help shippers fill out the proper forms, even with the template things were still sketchy. You arrive at your pickup running a bit behind, now they need help that further backs you up. Then in the morning they bust your chops for your over/under numbers. I wonder why? Turning in sales leads that are never followed up on frustrates the shipper and makes us look bad when they ask when a rep is going to call. Then UPS loses accounts and wonders why. DUH! Then drivers stop turning in the leads after trying to sell them on our service etc. I was embarrassed many times and gave up on wasting my time. What do you think would happen Board Members when you reduce the Customer Service Reps? What a bunch of Stooges [/QUOTE]
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