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"Our Mission is to Help Small and mid-size Companies"
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<blockquote data-quote="Boywondr" data-source="post: 4259423" data-attributes="member: 77695"><p>Only if you have fowl intentions. </p><p></p><p>We just got back a $300,000.00 a year pick up account that the competition took from us for a year.</p><p></p><p>Their customer service was very interactive and accessible to them but their service was not what they promised; NDA pkgs sat in their hub for multiple days, damages, and consistent inaccuracies in their billing (not to mention their system was harder to use) brought them back to ups.</p><p></p><p>Their UPS Account Executive is very good and it was a great combination of that, our superior service, and their relationship with the bid driver that finally overcame the cheaper price and substandard service.</p><p></p><p>There are multiple factors in retaining customers.</p></blockquote><p></p>
[QUOTE="Boywondr, post: 4259423, member: 77695"] Only if you have fowl intentions. We just got back a $300,000.00 a year pick up account that the competition took from us for a year. Their customer service was very interactive and accessible to them but their service was not what they promised; NDA pkgs sat in their hub for multiple days, damages, and consistent inaccuracies in their billing (not to mention their system was harder to use) brought them back to ups. Their UPS Account Executive is very good and it was a great combination of that, our superior service, and their relationship with the bid driver that finally overcame the cheaper price and substandard service. There are multiple factors in retaining customers. [/QUOTE]
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