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<blockquote data-quote="brownrodster" data-source="post: 557461" data-attributes="member: 10437"><p>Over the last year I've had a lot of customers claim that they were going to switch to FedEx because of UPS' inability to deliver their packages at a reasonably early time.</p><p> </p><p>Business don't want their deliveries at 3 PM. Especially when their pickup is 4 PM and they need to ship that stuff they recieved back out that evening.</p><p> </p><p>But the reality is that UPS takes their customers for granted. I did a route last week that used to have an insane pickup route. Now some of the largest pickups have switched to fedex because of our lack of reliability.</p><p> </p><p>We're told we have to comply with pickup times. But delivery times are what is more important to the customer. When they eliminate the neighbor route and you are delivering to companies at the same time you pick them up you begin to lose a lot of credibility in the eyes of the customer.</p></blockquote><p></p>
[QUOTE="brownrodster, post: 557461, member: 10437"] Over the last year I've had a lot of customers claim that they were going to switch to FedEx because of UPS' inability to deliver their packages at a reasonably early time. Business don't want their deliveries at 3 PM. Especially when their pickup is 4 PM and they need to ship that stuff they recieved back out that evening. But the reality is that UPS takes their customers for granted. I did a route last week that used to have an insane pickup route. Now some of the largest pickups have switched to fedex because of our lack of reliability. We're told we have to comply with pickup times. But delivery times are what is more important to the customer. When they eliminate the neighbor route and you are delivering to companies at the same time you pick them up you begin to lose a lot of credibility in the eyes of the customer. [/QUOTE]
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