Overgoods - missing or duplicate labels

[MaxTrainer]

Dear all,

If anyone is familiar with the Overgoods department, appreciate some input here.

Recently we had problems with 2 multiple-piece international shipments.

Shipment 1:

• This shipment consists of 10 cartons
• All 9 cartons were successfully delivered but 1 carton went missing
• There was no "origin scan" at all nor any other status
• It was eventually returned to sender after about 3 weeks under a different tracking number
• The parcel was sent from UPS Corporate Goods at Kansas City

Shipment 2:

• This shipment also consists of 10 cartons
• 1 carton went missing as well, there was no "origin scan" at all nor any other status
• It suddenly appeared with a "delivered" status at the destination country
• Apparently, identical labels were pasted on 2 different cartons
• Carton A and B have the same tracking number pasted on them, and 1 tracking number wasn't used

My question:
If a carton has a label (that's already been used for another carton) on it such as in Shipment #1, is there a possibility that it goes to the Overgoods department?

And generally, what do you guys think of these 2 cases?

 

[Wally]

OOPS,


Nobody cares. We get duplicate 1Z's all the time. Scan and move on...

 

[oldngray]

OOPS,


Nobody cares. We get duplicate 1Z's all the time. Scan and move on...

No good tracking on the duplicates. Maybe it was delivered. Maybe not.

 

[IVE GOTTA PACKAGE 4U]

You can't scan the same package twice but you can hit duplicate label so that UPS can bill them.
Lots of people try to get free shipping

 

[Wally]

No good tracking on the duplicates. Maybe it was delivered. Maybe not.

We are told to scan the extra as a duplicate and to add dup 1z in the remarks column. I doubt most drivers do that, especially split drivers that don't care about tracers.

 

[Wally]

Duplicate 1z's happen so often, I'm surprised the company doesn't have a special key for that?

Well, not truly surprised. That would mean actually soliciting constructive input from drivers on the front lines.

 

[MaxTrainer]

Thanks all for the replies. OK got it duplicates are quite common.

The question is if packages with duplicate labels can end up in Overgoods?


Note:
For shipment 1, the UPS driver picked up from the factory and went straight to Louisville KY hub so the packages were first scanned by the automated system and not any driver

 

[eats packages]

Duplicate 1z's happen so often, I'm surprised the company doesn't have a special key for that?

Well, not truly surprised. That would mean actually soliciting constructive input from drivers on the front lines.

Are you joking? Its the second option every time you scan the same label twice.

And for the most part. It's usually a genuine error from the shipper. BOGO!

 

[MaxTrainer]

The parcel was sent from UPS Corporate Goods at Kansas City

Correction:
I meant UPS Corporate Overgoods at Kansas City

 

[Wally]

Are you joking? Its the second option every time you scan the same label twice.

And for the most part. It's usually a genuine error from the shipper. BOGO!

That option does not allow you to have 2 entries for the same barcode. Totally different.

 

[upschuck]

Duplicate tracking numbers on different days, gets delivered like any other package. On same day, hit duplicate tracking number in board and deliver.


Packages only go to Overgoods when we cannot find where it goes.

 

[Wally]

Duplicate tracking numbers on different days, gets delivered like any other package. On same day, hit duplicate tracking number in board and deliver.


Packages only go to Overgoods when we cannot find where it goes.

If I hit rescan or dup label, the diad still enters nothing. It goes back to black box.

 

[MaxTrainer]

Duplicate tracking numbers on different days, gets delivered like any other package. On same day, hit duplicate tracking number in board and deliver.

Is this from the point of view of:

• pickup driver at sender's address, or
• delivery driver at receiver's address?

 

[Wally]

Is this from the point of view of:

• pickup driver at sender's address, or
• delivery driver at receiver's address?

Pickups we shove in. That's it.

 

[MaxTrainer]

What happened when you picked up 2 packages having the same label?
Will the scanner refuse the second one?

 

[FROMWESTTOEAST]

I was told to manually enter the shipper number and the last three when it's a duplicate. That way it shows two pieces were delivered.

 

[Turdferguson]

Is this from the point of view of:

• pickup driver at sender's address, or
• delivery driver at receiver's address?

Delivery at receiver address, most packages do not get scanned at pick up

 

[Est.1998]

We are told to scan the extra as a duplicate and to add dup 1z in the remarks column. I doubt most drivers do that, especially split drivers that don't care about tracers.

Putting "add dub" in the remarks is new for me. I asked a supe years ago what to do with the dups and he said change one number in the tracking on the duplicate.

 

[upschuck]

If I hit rescan or dup label, the diad still enters nothing. It goes back to black box.

I do think it adds to piece count, but nothing else.

 

[upschuck]

Putting "add dub" in the remarks is new for me. I asked a supe years ago what to do with the dups and he said change one number in the tracking on the duplicate.

If that happens to be a good number, then you will likely show someone else's package delivered to wrong address. Not smart of the sup, for sure.