I dropped a package off in a drop box outside a UPS store and it never arrived to its destination. The tracking never changed from label created. I called Customer service 2 days later and they assured me it would still be delivered even if it wasn’t scanned. They actually contacted that ups store and the next morning the store called and spoke with me and went out to the drop box to ensure packages had been picked up and it had. They kept just telling me it would show up. After the package had been undelivered after a week I had the company that had provided the return shipping label start and investigation because they would not allow me to (even though I’m the one that knows the specific details of when and where it was dropped off). They provided me the claim number and I emailed ups to provide the detailed info. It has now been 3 weeks and still no sign of this package!!!! Where do lost/damaged packages go? How do they have no way of figuring this out? What can I do?