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Package sent to "overgoods" after failed delivery attempts???
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<blockquote data-quote="59 Dano" data-source="post: 4072838" data-attributes="member: 23516"><p>They didn't leave the package because you instructed (and paid for) them to leave the package only if there was someone there to sign for it. </p><p></p><p></p><p></p><p>I'm assuming this is an Express package. After three failed delivery attempts, they notify the recipient that they've been unable to deliver the package. The recipient then has between 2 and 5 business days (depends on the station) to pick up the package before they attempt to return it to the shipper. They would typically need your approval and a valid address and valid form of payment -such as an account number- in order to do send it back. Some shippers don't want to pay for return shipping. </p><p></p><p></p><p></p><p>They failed to deliver the package because you instructed them not to deliver the package unless they could obtain a signature. Why do you think they should give you a refund AND return your package to you free of charge?</p><p></p><p></p><p></p><p>What mistake? The proper procedure for undeliverable packages that don't have arrangement for return shipping is to send them to overgoods. I understand your frustration but they've apparently followed their SOP for these types of shipments.</p></blockquote><p></p>
[QUOTE="59 Dano, post: 4072838, member: 23516"] They didn't leave the package because you instructed (and paid for) them to leave the package only if there was someone there to sign for it. I'm assuming this is an Express package. After three failed delivery attempts, they notify the recipient that they've been unable to deliver the package. The recipient then has between 2 and 5 business days (depends on the station) to pick up the package before they attempt to return it to the shipper. They would typically need your approval and a valid address and valid form of payment -such as an account number- in order to do send it back. Some shippers don't want to pay for return shipping. They failed to deliver the package because you instructed them not to deliver the package unless they could obtain a signature. Why do you think they should give you a refund AND return your package to you free of charge? What mistake? The proper procedure for undeliverable packages that don't have arrangement for return shipping is to send them to overgoods. I understand your frustration but they've apparently followed their SOP for these types of shipments. [/QUOTE]
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Package sent to "overgoods" after failed delivery attempts???
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