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Package sent to "overgoods" after failed delivery attempts???
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<blockquote data-quote="59 Dano" data-source="post: 4074675" data-attributes="member: 23516"><p>FXO employees are FDX employees.</p><p></p><p></p><p></p><p>Returns are not usually shipped via a non-rev account number. When there is an undeliverable shipment, a CSA goes into RTSS (or whatever it is now) and looks up the account number used to ship the pkg. If the account number is listed, there are instructions. Usually it's "return via Express Saver to the return address on the package using the same account that was used to ship it." Sometimes it says to call the shipper and get authorization, or to send to a different address, or to use a different account number. </p><p></p><p>If the shipper's account number isn't listed, we're to call the shipper and get approval to send the pkg back, find out which service they want to use, and to confirm that the return will be billed to their account. </p><p></p><p>FedEx isn't in the business of delivering packages to customers for free.</p><p></p><p></p><p></p><p>The argument is that there isn't an extra expense. They're already flying a plane from LAX to MEM. They're already driving a truck full of packages from MEM to overgoods.</p></blockquote><p></p>
[QUOTE="59 Dano, post: 4074675, member: 23516"] FXO employees are FDX employees. Returns are not usually shipped via a non-rev account number. When there is an undeliverable shipment, a CSA goes into RTSS (or whatever it is now) and looks up the account number used to ship the pkg. If the account number is listed, there are instructions. Usually it's "return via Express Saver to the return address on the package using the same account that was used to ship it." Sometimes it says to call the shipper and get authorization, or to send to a different address, or to use a different account number. If the shipper's account number isn't listed, we're to call the shipper and get approval to send the pkg back, find out which service they want to use, and to confirm that the return will be billed to their account. FedEx isn't in the business of delivering packages to customers for free. The argument is that there isn't an extra expense. They're already flying a plane from LAX to MEM. They're already driving a truck full of packages from MEM to overgoods. [/QUOTE]
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Package sent to "overgoods" after failed delivery attempts???
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