DorkHead
Well-Known Member
Revenue audits used to be done at the center level but are now done at the hubs.
If you encounter a clearly overweight package ODS the center and ask them what they would like you to do. Usually if the package is found before it enters the system it will be refused--once it is in the system we end up delivering it and UPS adds surcharges to their bill.
Safety becomes an issue when pkg weights are not correctly indicated. This is why we are trained to test the package for weight and shifting contents. If the loader preps to lift a 4 lb package they could easily be injured if the pkg weighs 50 lbs instead.
The surcharge is added only if the package in the system has been audited once it has been discovered.
I have occasionally refused to pick up pkg`s where the weights are way more than what the label reads. This does not happen often with my daily p/up accounts. Where it does happen often is with call tags and RS, ARS labels. Regarding call tags, I politely tell the customer to contact the CT issuer and explain I will not pick up this pkg with a incorrect weight. Two days later I will get a new call tag with the correct weight. Same with RS/ARS labels. My center mngmt team is 100% behind me when I make these decisions.