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Pick up pieces
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<blockquote data-quote="oldngray" data-source="post: 1257277" data-attributes="member: 45230"><p>Often it is only a logical scan until it gets physically scanned when it arrives at delivery center. That does confuse customers who try to track a package and can't get details. Package is in system and will get billed for but it can lack some tracking data. Whether UPS pays a claim on a logical scan that says it should have been picked up probably depends on the circumstances and who the shipper is. If a package never gets scanned at anyplace in the system it probably never got picked up, but I have seen driver follow ups when that is exactly what happened.</p></blockquote><p></p>
[QUOTE="oldngray, post: 1257277, member: 45230"] Often it is only a logical scan until it gets physically scanned when it arrives at delivery center. That does confuse customers who try to track a package and can't get details. Package is in system and will get billed for but it can lack some tracking data. Whether UPS pays a claim on a logical scan that says it should have been picked up probably depends on the circumstances and who the shipper is. If a package never gets scanned at anyplace in the system it probably never got picked up, but I have seen driver follow ups when that is exactly what happened. [/QUOTE]
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