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Message: <blockquote data-quote="anotherupser" data-source="post: 1107721" data-attributes="member: 33883">The call will be with an HR employee, not the manager who grades the interview though.It will be several scenarios that they will ask you about. You will be given some time to gather your thoughts after each question, have a pen and paper handy!! Focus your answer on servicing the customer, SAFETY (very important), and treating employees with common sense. Be as honest as you can. Some of my questions involved an unhappy customer, an employee with an attendance problem (but he had a very sick child at home to complicate the question), and an employee that deserted after getting in an argument with a customer and we couldn't locate him/her. Just relax and realize that the other person on the line isn't the one that is grading you. So take your time, formulate your answer, and give succinct answers.</blockquote>