dannyboy
From the promised LAND
First, welcome to the Brown Cafe.
This is the most unique site designed for mainly UPS employees to exchange information, learn new techniques about their job, methods in dealing with management or job stresses, or just an area to kick back and sound off. At times it might not be something you want your young children to access. But usually it is a pretty informative site. I would rate it between G and PG.
There are a lot of abbreviations and acronyms that UPS personnel use to communicate. Much like the military. Some are easy, some not.
If you are looking for information about a package, the best place is the ups website. That would be the first place to start. After that, while we are not set up for it here, we have been able on occasion to help.
But we need a tracking number. That number, starting with a 1Z is what identifies your single package from the tens of millions in our system. And for all its short comings, it really is an amazing system. If you feel uncomfortable posting it in public, you can either send it to one of the mods or senior members of this forum via the private message system on this site. As UPS employees, we enjoy helping customers, you are the lifeblood of our company. As some have said, it is a privilege to help you.
Now, at times we understand we have dropped the ball. For that we apologize in advance. Things happen. I have had packages lost in the UPS system for months without an explanation from UPS. I suspect I know what the problems were, but nothing official from UPS. And as a customer, I understand the frustration.
There have been times where customers have posted here either with great anger, or with faulty information and statements. Those will not get you much help. We need the facts as they are, not as you want them to be, or think they are. The more precise information you provide to us, the more intelligent the responses will be.
And as always, thank you for trusting UPS(and ultimately us) with your delivery needs. We do pride ourselves in being the over all best at what we do. A pride that runs deep.
Best Regards
Daniel
This is the most unique site designed for mainly UPS employees to exchange information, learn new techniques about their job, methods in dealing with management or job stresses, or just an area to kick back and sound off. At times it might not be something you want your young children to access. But usually it is a pretty informative site. I would rate it between G and PG.
There are a lot of abbreviations and acronyms that UPS personnel use to communicate. Much like the military. Some are easy, some not.
If you are looking for information about a package, the best place is the ups website. That would be the first place to start. After that, while we are not set up for it here, we have been able on occasion to help.
But we need a tracking number. That number, starting with a 1Z is what identifies your single package from the tens of millions in our system. And for all its short comings, it really is an amazing system. If you feel uncomfortable posting it in public, you can either send it to one of the mods or senior members of this forum via the private message system on this site. As UPS employees, we enjoy helping customers, you are the lifeblood of our company. As some have said, it is a privilege to help you.
Now, at times we understand we have dropped the ball. For that we apologize in advance. Things happen. I have had packages lost in the UPS system for months without an explanation from UPS. I suspect I know what the problems were, but nothing official from UPS. And as a customer, I understand the frustration.
There have been times where customers have posted here either with great anger, or with faulty information and statements. Those will not get you much help. We need the facts as they are, not as you want them to be, or think they are. The more precise information you provide to us, the more intelligent the responses will be.
And as always, thank you for trusting UPS(and ultimately us) with your delivery needs. We do pride ourselves in being the over all best at what we do. A pride that runs deep.
Best Regards
Daniel