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pre load concerns
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<blockquote data-quote="curiousbrain" data-source="post: 969284" data-attributes="member: 31608"><p>The reason misloads are such a problem are, as Upstate (and others at a different point in time, I'm sure) has intimated, is that it is a service failure. Possibly, that might result in a customer complaint, which means there will be phone calls and people will yell at other people; all this is fairly intangible to the "front line."</p><p></p><p>What is not intangible, however, is when people come storming out of the office screaming about "missed" packages on the district morning report (or others), and why (as a center) there are N amount of missed. Furthermore, there is a specific missed frequency centers have to adhere to - it is a QPR item. Missing it means low raises (in theory).</p><p></p><p>There is a lot more to it, and I am just sort of ranting about it, but misloads/missed are a "big deal" (TM).</p></blockquote><p></p>
[QUOTE="curiousbrain, post: 969284, member: 31608"] The reason misloads are such a problem are, as Upstate (and others at a different point in time, I'm sure) has intimated, is that it is a service failure. Possibly, that might result in a customer complaint, which means there will be phone calls and people will yell at other people; all this is fairly intangible to the "front line." What is not intangible, however, is when people come storming out of the office screaming about "missed" packages on the district morning report (or others), and why (as a center) there are N amount of missed. Furthermore, there is a specific missed frequency centers have to adhere to - it is a QPR item. Missing it means low raises (in theory). There is a lot more to it, and I am just sort of ranting about it, but misloads/missed are a "big deal" (TM). [/QUOTE]
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