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Brown Cafe Community Center
Introductions and Welcomes
PT supervisor over drivers - PT OMS
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<blockquote data-quote="brownrod" data-source="post: 954476" data-attributes="member: 6453"><p>Our driver supervisors emphasize one thing to us. Production. Production in the form of SPORH (stops per on road hour) and over/under allowed. OMS oftentimes demand that us drivers do things that hurt our productivity and make us look bad in the eyes of the driver supervisors. You will have drivers that only care about productivity and looking good on paper at the cost of customer service. And other drivers that don't care at all about their productivity and happily go along with OMS requests to satisfy customer demands.</p><p></p><p>OMS is a demanding job. You deal with angry customers and angry drivers. all day. every day.</p></blockquote><p></p>
[QUOTE="brownrod, post: 954476, member: 6453"] Our driver supervisors emphasize one thing to us. Production. Production in the form of SPORH (stops per on road hour) and over/under allowed. OMS oftentimes demand that us drivers do things that hurt our productivity and make us look bad in the eyes of the driver supervisors. You will have drivers that only care about productivity and looking good on paper at the cost of customer service. And other drivers that don't care at all about their productivity and happily go along with OMS requests to satisfy customer demands. OMS is a demanding job. You deal with angry customers and angry drivers. all day. every day. [/QUOTE]
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PT supervisor over drivers - PT OMS
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