Hello, Until this week, I usually preferred to use UPS, please let me know if this is normal. I was expecting a package from an order I placed online. I was expecting the package, as I had received one the week prior from the same company and left a note out that they could leave the package as specified to do on the website. On the InfoNotice left, the driver had checked that I needed to be present for the delivery and wrote void across the back. All other packages prior, including the one the week before, I usually just sign the notice and it is at my front door the next day. I don't understand why this is different? I called the sender first to make sure they didn't request that, they didn't, they called UPS to make sure. I called UPS and emailed to see if this could be released because there was no way I could be there on a week day, or have it rerouted to my office. They all said it was up to the driver and there was nothing they could do. One woman at the regional center told me if I wrote another note, releasing the driver of liability he or she would most likely leave it but, they didn't. For a little background about my home, it is an apartment but it is a brownstone with 2 other units with neighbors I know well. I would ask them to sign if they didn't also work. We have an inside vestibule protected from the public where we all get packages delivered on a regular basis. Did I do something wrong? I don't understand why this package can't be left? If I've asked that it be released, and the sender has also asked, why won't he? Is this common and I just don't know about it? Thank you so much for any responses.