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<blockquote data-quote="59 Dano" data-source="post: 6148745" data-attributes="member: 23516">It&#039;s not that much more.&nbsp; Most resi recipients aren&#039;t home during the day and no one notices (or cares) if the guy who leaves the Otterbox they ordered is in proper uniform or not.&nbsp; They don&#039;t know or care that it was due at 1200 and didn&#039;t get delivered until 1357.&nbsp; It requires a signature?&nbsp; No problem, Cletus will sign for the customer and most of the time the customer didn&#039;t know a signature was required anyway.&nbsp; Getting a signature at a business stop?&nbsp; No problem, Cletus will just release it or sign for the recipient and the recipients think the driver is doing them a solid.Does that lead to some major CS disasters?&nbsp; Absolutely, but screwups of that magnitude are the exception rather than the rule.&nbsp; The only real issue is making service and there are plenty of shippers who have no problem with the PO package that they paid $87 to ship gets there at 1105 when they can get their money back because it was 35 minutes late.</blockquote>

[QUOTE="59 Dano, post: 6148745, member: 23516"] It's not that much more. Most resi recipients aren't home during the day and no one notices (or cares) if the guy who leaves the Otterbox they ordered is in proper uniform or not. They don't know or care that it was due at 1200 and didn't get delivered until 1357. It requires a signature? No problem, Cletus will sign for the customer and most of the time the customer didn't know a signature was required anyway. Getting a signature at a business stop? No problem, Cletus will just release it or sign for the recipient and the recipients think the driver is doing them a solid. Does that lead to some major CS disasters? Absolutely, but screwups of that magnitude are the exception rather than the rule. The only real issue is making service and there are plenty of shippers who have no problem with the PO package that they paid $87 to ship gets there at 1105 when they can get their money back because it was 35 minutes late. [/QUOTE]

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