Discussion in 'UPS Discussions' started by Heart UPS, Mar 25, 2014.

  1. VT Pizza

    VT Pizza New Member

    Hi! I'm not a UPS employee however I discovered this forum after a google search. What is the best way to recognize a UPS driver for their outstanding service from a company that receives deliveries from UPS? We have a really great driver and I'd like to give him a shout-out for his exceptional service.
  2. Cementups

    Cementups Box Monkey

    tell him yourself or possibly UPS's Facebook or twitter page.

    I've had numbers people in the past tell me they sent letters or emails or made phone calls about my service and taking care of the customers needs but somehow that communication never gets to the employee.
  3. Gumby

    Gumby *

    But It sure has a way of getting back to you, when you mess up!
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  4. VT Pizza

    VT Pizza New Member

    Thanks. I think he knows how well we think of him as we tell him consistently but I would like to know how to compliment him to his upper management at UPS and was wondering what the best way was, since we only know his first name.
  5. BrownDooDoo

    BrownDooDoo Member

    Call the center for that employee and tell them. Maybe you can give him a gift.

    Make him a home made dish?

    Money is always and option but somewhat less sincere.

    Get home a small radio for his truck.

    Get him a headband with a light on it so he can have light when he needs it hands free while he's out in the dark trying to get his overloaded truck off lol

    You'll have better luck getting him a gift of some kind and communicating your self. Cause the management wont give him anything lol.

    Theyll probably tell you, well actually so and so is always this or always that, and we want him to get it done faster so maybe you can talk to him less so hes in and out faster.
  6. VT Pizza

    VT Pizza New Member

    Wow, really? Sad. :(

    I will look into getting him a personalized gift but we would really like to recognize him to his superiors to let them know what a great employee they have and how much we appreciate him to buff up his employee file. We can give him all the gifts in the world but coming from a "customer service" (we are a restaurant) point of view, there is no real chain of command to send a shout-out to his superiors to let them know what a gem they have?
  7. joeboodog

    joeboodog good people drink good beer

    You might get him in trouble for "over servicing the customer." Actually one of the bosses at your company could take the driver aside and tell them how much they are appreciated. A cold drink always makes my day. Believe me, we can tell which customers appreciate us and which ones take us for granted.
  8. BrownDooDoo

    BrownDooDoo Member

    Oh yeah you can, but they just most likely wont care. They might tell him.

    If you want to go that route just call up his hub and tell them First Name driver who delivers to X Restaurant in XYZ Area is an exceptional employee. They might put it in his record. He could put it in his own records if he keeps any. It all depends on his hub and the management there
  9. joeboodog

    joeboodog good people drink good beer

    Used to be that management would like to hear positive things about drivers. Now our own company could care less about years of safe driving or years of service.
  10. VT Pizza

    VT Pizza New Member

    Thanks everyone. I wish it was easy to compliment you all for the work you do - take it from me, a "deliveree" when you are are awesome WE NOTICE and APPRECIATE it. Sucks that we can't easily compliment you to the powers that be!
  11. hnc

    hnc New Member

    You could write a nice letter, give it to him for his file. Give him a gift with it then call his manager. Covers all bases.

    Sent using BrownCafe App
  12. BrownDooDoo

    BrownDooDoo Member

    He makes pretty good money so the thought is what counts here not so much the amount of money
  13. VT Pizza

    VT Pizza New Member

  14. VT Pizza

    VT Pizza New Member

    "Home Made Dish". hahahahaha, sorry @BrownDooDoo I wish you knew me IRL, aint happening. I cannot cook.
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  15. BrownDooDoo

    BrownDooDoo Member

    Just a thought haha. The headlamp is a really cool idea I think
  16. VT Pizza

    VT Pizza New Member

    If you think. I don't think our UPS guy, "Dan", works nights, but I don't know. I just want him to know how much we appreciate him. I just cannot fathom a homemade meal from me to him as being a "gift" and a headlamp? Well, I guess. I'll ask him in person.
  17. Dr.Brown

    Dr.Brown Swollen Member

    "I want a pretzel"
  18. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.


    Tell the operator you would like to call in a complimentary concern. Give them the driver's first name and your business location. His mgt team will pass along your thanks to him personally.

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  19. upschuck

    upschuck Well-Known Member

    Ironic that you work at a restaurant and can't cook. I hope you're not the head chef.:biggrin:
  20. Jackburton

    Jackburton Gone Fish'n

    This part has a high likelihood of not happening.