As a nation and a world we have seen some dramatic changes over the last 10 years. What is your take on how it affected UPS? How has UPS changed the way it does business? Do you have any interesting stories about Y2K? How have YOU changed or transitioned, over the last 10 years? (The next question goes right along with this one) How did you enter this last decade vs starting the next decade? (Goals - ambition - priorities - life and job changes. I was reflecting back on Y2K and remembering how I got thrown into a whole new area for me. I was told to start as the hub manager on New Years Eve 1999 (which was Sunday) after helping the district put together the contingency plans in case of a major computer failure. Talk about being on edge. I kept waiting for the shoe to drop. I was very concerned about the extra responsibility. Especially one that includes major outbound & inbound flights and inbound feeds. One missed trailer could affect 4 districts. A late feeder or flight could do the same. I still get the heebee geebees thinking about it! Anyway, this got me thinking of my questions above ... Happy New Year!