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RENEWAL
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<blockquote data-quote="MrFedEx" data-source="post: 574397" data-attributes="member: 12508"><p>Great post. I think you nailed it when you said that the FedEx brand is losing it's prestige. This is a big reason for RENEWAL, because the customer is tired of seeing his Ground pkgs sit there for 3 days until the driver (who doesn't speak good English and looks like Charlie Manson) feels like picking them up. They don't understand the difference between the divisions and don't really care. They expect a "FedEx" experience and they get some tatted-down parolee who looks scary and smells bad.</p><p> </p><p>Fred deserves what he gets because he's so cheap he squeaks. You get what you pay for, and he's learning the hard way that the customer doesn't like the "seamless" service they get. I hope he chokes on his caviar and brie tonight.</p></blockquote><p></p>
[QUOTE="MrFedEx, post: 574397, member: 12508"] Great post. I think you nailed it when you said that the FedEx brand is losing it's prestige. This is a big reason for RENEWAL, because the customer is tired of seeing his Ground pkgs sit there for 3 days until the driver (who doesn't speak good English and looks like Charlie Manson) feels like picking them up. They don't understand the difference between the divisions and don't really care. They expect a "FedEx" experience and they get some tatted-down parolee who looks scary and smells bad. Fred deserves what he gets because he's so cheap he squeaks. You get what you pay for, and he's learning the hard way that the customer doesn't like the "seamless" service they get. I hope he chokes on his caviar and brie tonight. [/QUOTE]
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