Home
Forums
New posts
Search forums
What's new
New posts
Latest activity
Members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Home
Forums
The Competition
FedEx Discussions
Residential SO
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="El Morado Diablo" data-source="post: 1189731" data-attributes="member: 40760"><p>Management is looking at this from the shipper's perspective. If the shipper sends a package to a business address they expect it to be delivered. Period. Doesn't matter if the business hasn't opened yet, they're out to lunch, left early for the day (or weekend), etc.. This is why we are all being pushed to make two attempts. In our station we've been told we only have to do one attempt if, 1) No one is in and there are no posted hours or 2) The customer has left a note that they are gone for the day(s). In those cases we hit Reattempt, Other, and then type "No Posted Hours" or type when the recipient will return per their note. On occasion we still have to do a second attempt if the customer (shipper or recipient) requests one but it hasn't happened very often.</p></blockquote><p></p>
[QUOTE="El Morado Diablo, post: 1189731, member: 40760"] Management is looking at this from the shipper's perspective. If the shipper sends a package to a business address they expect it to be delivered. Period. Doesn't matter if the business hasn't opened yet, they're out to lunch, left early for the day (or weekend), etc.. This is why we are all being pushed to make two attempts. In our station we've been told we only have to do one attempt if, 1) No one is in and there are no posted hours or 2) The customer has left a note that they are gone for the day(s). In those cases we hit Reattempt, Other, and then type "No Posted Hours" or type when the recipient will return per their note. On occasion we still have to do a second attempt if the customer (shipper or recipient) requests one but it hasn't happened very often. [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
The Competition
FedEx Discussions
Residential SO
Top