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<blockquote data-quote="TUT" data-source="post: 1189881" data-attributes="member: 29298"><p>Money implementing and probably advertisement to, are costs Fedex were going to have no matter if the service came about or not. For example those who worked on the project were going to do something. The $$$ to the advertising budget was set and could be any message. So it could be Delivery Manager or state once again, "When it absolutely...". So don't get worked up too much about these costs, they were happening one way or the other. The service saves money every time a package is held at a Fedex location and kicks up customer satisfaction as they needed it to be held to begin with. It saves the company from needing to go out and make a delivery. To me that seems to be the biggest win with this. Some other fringe services maybe nice, but won't have really an affect to the bottom line, I suspect.</p><p></p><p>This service is also the first time a recipient can make an address change. Prior the only person who could do that was the shipper (and it was a pain in the ass for us, an uneeded costly step first to do and then recharge the difference), now the recipient can do it and pay with it themselves and the change of address is much cheaper for them this way. It's all a win here as well. To me it seems like Fedex is trying to recoup some costs for their Office locations by making it a more robust shipping/receiving hub, seems smart.</p></blockquote><p></p>
[QUOTE="TUT, post: 1189881, member: 29298"] Money implementing and probably advertisement to, are costs Fedex were going to have no matter if the service came about or not. For example those who worked on the project were going to do something. The $$$ to the advertising budget was set and could be any message. So it could be Delivery Manager or state once again, "When it absolutely...". So don't get worked up too much about these costs, they were happening one way or the other. The service saves money every time a package is held at a Fedex location and kicks up customer satisfaction as they needed it to be held to begin with. It saves the company from needing to go out and make a delivery. To me that seems to be the biggest win with this. Some other fringe services maybe nice, but won't have really an affect to the bottom line, I suspect. This service is also the first time a recipient can make an address change. Prior the only person who could do that was the shipper (and it was a pain in the ass for us, an uneeded costly step first to do and then recharge the difference), now the recipient can do it and pay with it themselves and the change of address is much cheaper for them this way. It's all a win here as well. To me it seems like Fedex is trying to recoup some costs for their Office locations by making it a more robust shipping/receiving hub, seems smart. [/QUOTE]
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