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Rumor some big accounts going to fed ex.
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<blockquote data-quote="Catatonic" data-source="post: 1071031" data-attributes="member: 7966"><p>I'm not feeling good about this but I agree with <strong>bbsam</strong>. <img src="/community/styles/default/xenforo/smilies/FeltTip/wink.png" class="smilie" loading="lazy" alt=":wink2:" title="Wink :wink2:" data-shortname=":wink2:" /></p><p></p><p>Furthermore, the shipper is satisfied with the service levels and unless the consignees provides feedback to shipper, the consignee satisfaction doesn't matter.</p><p>I get slammed consistently on this point but the service level perceived by the consumer consignee is irrelevant.</p><p>The shipper pays the bill and most importantly, makes the decision on the carrier.</p><p></p><p>UPS understands this now (FedEx took our packages away because we foolishly thought the consignee perceived service was important) and is trying to change that through the use of My Choice. </p><p>It will be interesting in 2016 to see whether UPS has been able to move the consignee more into the carrier selection decision. </p><p>Time will tell.</p></blockquote><p></p>
[QUOTE="Catatonic, post: 1071031, member: 7966"] I'm not feeling good about this but I agree with [B]bbsam[/B]. :wink2: Furthermore, the shipper is satisfied with the service levels and unless the consignees provides feedback to shipper, the consignee satisfaction doesn't matter. I get slammed consistently on this point but the service level perceived by the consumer consignee is irrelevant. The shipper pays the bill and most importantly, makes the decision on the carrier. UPS understands this now (FedEx took our packages away because we foolishly thought the consignee perceived service was important) and is trying to change that through the use of My Choice. It will be interesting in 2016 to see whether UPS has been able to move the consignee more into the carrier selection decision. Time will tell. [/QUOTE]
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Rumor some big accounts going to fed ex.
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