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Rumor some big accounts going to fed ex.
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<blockquote data-quote="Ms.PacMan" data-source="post: 1073101" data-attributes="member: 4656"><p>Now suppose that shipper (who is our customer - not the man at the door) has a no return policy and we lose the account because we begin making business decisions for them. I believe it was a similar scenario that caused us to lose Dell years ago (they wanted to be able to save the sale). Not to mention the fact that most returns need an RA number from the shipper in order to be accepted and refunded correctly. If this man never gets his refund now because the shipper has no record of his return thru an RA number - who gets blamed? UPS? APettyJ? And why would you assume that the address the man had was the address that processed returns. Are you a brand new driver?</p></blockquote><p></p>
[QUOTE="Ms.PacMan, post: 1073101, member: 4656"] Now suppose that shipper (who is our customer - not the man at the door) has a no return policy and we lose the account because we begin making business decisions for them. I believe it was a similar scenario that caused us to lose Dell years ago (they wanted to be able to save the sale). Not to mention the fact that most returns need an RA number from the shipper in order to be accepted and refunded correctly. If this man never gets his refund now because the shipper has no record of his return thru an RA number - who gets blamed? UPS? APettyJ? And why would you assume that the address the man had was the address that processed returns. Are you a brand new driver? [/QUOTE]
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Rumor some big accounts going to fed ex.
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