Sales lead for Enstrom's in Co

Discussion in 'UPS Discussions' started by Pkgrunner, Jan 8, 2010.

  1. Pkgrunner

    Pkgrunner Service Provider

    One of my customers gave me a box of Enstrom's almond toffee for Christmas.
    I must say, it was the best tasting toffee I have ever had. I logged on their site to order some more for myself and as gifts for friends and family. When given the shipping option for my order, I canceled my order. They offered the whole gambit of shipping options but only with Fedex. If they offered at least USPS for the ground option, I probably would have placed my order. No matter how good a product is I refuse to order from them if they do not offer other shipping options other than FedEx.

    If anyone services the Grand Junction Co. area, Please work on getting Enstrom's to switch shipping companies so I can place an order with them:happy-very:---unless of course Enstrom's is one of those "unprofitable" shippers that the new UPS is not interested in having as an account:biting:
  2. upssalesguy

    upssalesguy UPS Defender

    i just cancelled a brooks brothers order because they wouldnt ship it UPS.
  3. hudson

    hudson New Member

    The "new UPS" has a minimum revenue per piece. If a sales person has to go below this minimum to win the business we are instructed to walk...We all remember what happened to DHL...Maybe it will happen to FedEx
  4. EmerCond421

    EmerCond421 Member

    Enstrom's use to ship via UPS about 15 or so years ago; thousands of parcels. Don't know what happened tho. :angry:
  5. upssalesguy

    upssalesguy UPS Defender

    does it not make sense to walk away from unprofitable business? while this is scary strategy, in a recession, you dont want to add packages to a network that cost UPS money.

    we like making a profit!

    say a customer has an o/r (operating revenue) of .95. that means we make $.05 per dollar they spend with UPS.

    if a customer has an o/r of 1.25, we LOSE $.25 for every package we pick up.

    UPS overall O/R is something like .92. we need volume that makes us money, or else we will start losing money.
  6. rwsmith67

    rwsmith67 New Member

    Salesguy, I also cancelled a Brooks Brothers order because they only use FEDEX, they used to use us before the strike, I ordered from Jos. A Bank, they use UPS, I guess Brooks Bros. doesn't realize how many mgmt. people we have that need suits, ties, dress shirts and shoes!!:wink2:
  7. upssalesguy

    upssalesguy UPS Defender

    this was actually just the last straw with those jerks. i ordered on the 26th and i sent them 5 emails because it hadn't even shipped it yet, and I kept telling them dont bother if it is fedex. I told them UPS or the USPS.

    so they finally get back to me on the 8th, saying it just left the warehouse fedex. I called back and gave them major crap. the girl on the phone eventually admitted that people request UPS "all the time" but they have been shipping fedex for years. she agreed to refund 100% of my money and pay for the return shipping (of course via fedex).

    so in my gusto for UPS, fedex actually gets two packages out of it. I can only hope they are unprofitable for them!

    brooks brothers is crap anyway. the only reason I used them was because someone gave me a gift card. there was nothing on the site for under $70. shipping was something like $13.95 too. rediculous.
  8. bumped

    bumped Well-Known Member

    How much does UPS make when we get a call tag for a package that was shipped via Fed Ex or DHL.
  9. brownmonster

    brownmonster Man of Great Wisdom

    A few less shortly.:dissapointed:
  10. upssalesguy

    upssalesguy UPS Defender

    how much does brooks brothers make if i return the shirt?
  11. Just Numbers

    Just Numbers Retired

    Maybe they were getting more orders from FEDEX mgmt.
  12. upssalesguy

    upssalesguy UPS Defender

    no, brooks brothers switched to RPS and FEdEx because of the strike in 1997.
  13. bbsam

    bbsam Moderator Staff Member

    This of course makes perfect sense, but there are exceptions aren't there? L.L. Bean account at Fedex was not a big money maker and popular belief was that UPS "bought" the account.
  14. bumped

    bumped Well-Known Member

    I hate having to go do a call tag when I didn't deliver the package.
  15. upssalesguy

    upssalesguy UPS Defender

    Some strategic accounts are priced unprofitably because they fill our trucks/network, making other packages more profitable. Yeah, it's complicated.

    LL Bean is the perfect example- but wedid much more than offer rates to win that business, I'm sure.
  16. hudson

    hudson New Member

    We let LL Bean add all their suppliers on their contract. We won a lot of business but not sure how profitable this decision was...
  17. upssalesguy

    upssalesguy UPS Defender

    i did not know that. I don't think profit was the goal, as much as winning that account from FedEx.

    How often do we do press releases when we win business from a company? I know we did it for LL Bean, but not sure I have ever seen it before/since.
  18. Just Numbers

    Just Numbers Retired

  19. upssalesguy

    upssalesguy UPS Defender

    just go away. I mentioned we need unprofitable accounts to fill the truck, re-read my post and see if you can comprehend what I said about winning that account from fedex.....LL bean suppliers shipping to them is all ground commercial. you really have no idea how our business works.

    it's really ashame that there is competition out there trying to take all of our packages.

    and, no profit, no pay, *******.
    Lasted edited by : Jan 10, 2010
  20. Just Numbers

    Just Numbers Retired

    I spent 33 yrs of my life working at UPS. I would say I know very well how the system works. Of course I want UPS to make a profit so some ********,who still has to go to work everyday, can provide a pension check me.:happy2:
    Lasted edited by : Jan 10, 2010