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<blockquote data-quote="BrownSuit" data-source="post: 324219" data-attributes="member: 14437"><p>There are supposed to be folks in touch with the corporate office at some point. If the business is telling you that, ask "where is that office located?" "Do you have a contact's number there?" "Are you happy with your shipping currently or are other locations unhappy?"</p><p></p><p>If you get a lead that comes back that they couldn't work it because of the national office, go back to your customer and ask who that national contact is and put the info in the lead for them to work again.</p><p></p><p>Also, no matter what, make sure to enter "Aware" or "Not Aware" accurately in the lead. I alluded to the problems with somebody else (OMS or Sup) entering the leads earlier, I think this might be one of them. If your just grabbing the lead from a FedEx Waybill, make sure to mention it. If the BD person thinks the customer they are going to visit knows they are coming and the customer doesn't give them the time of day or won't return calls, the lead probably won't go very far.</p></blockquote><p></p>
[QUOTE="BrownSuit, post: 324219, member: 14437"] There are supposed to be folks in touch with the corporate office at some point. If the business is telling you that, ask "where is that office located?" "Do you have a contact's number there?" "Are you happy with your shipping currently or are other locations unhappy?" If you get a lead that comes back that they couldn't work it because of the national office, go back to your customer and ask who that national contact is and put the info in the lead for them to work again. Also, no matter what, make sure to enter "Aware" or "Not Aware" accurately in the lead. I alluded to the problems with somebody else (OMS or Sup) entering the leads earlier, I think this might be one of them. If your just grabbing the lead from a FedEx Waybill, make sure to mention it. If the BD person thinks the customer they are going to visit knows they are coming and the customer doesn't give them the time of day or won't return calls, the lead probably won't go very far. [/QUOTE]
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