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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 327916" data-attributes="member: 12570"><p>Trplnkl, it is hard enough for a cover driver to get the pkgs off the car, let alone find the time to develop a "rapport" (sorry) with the customers. Your focus is where it should be, taking care of the customers while you are on that route. Is the seniority driver on this route active in the sales lead program? If so, it will be very hard for you to find a "producing" lead. If he is not, there may be opportunity so, if you have a slow day, take a moment to look around while you are at one of your pickup stops to see if they are using a competitor and, if they are, ask for a contact name and submit the lead. Do you have a drop box P/U on this area? These are an excellent source for sales leads.</p><p> </p><p>Bottom line, as a cover driver it is your job to take care of the customers, get the pkgs off the car while meeting and/or exceeding the level of customer service offered by the seniority driver. Submitting sales leads would be bonus and your center manager should realize this and that it is not your job to secure his bonus.</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 327916, member: 12570"] Trplnkl, it is hard enough for a cover driver to get the pkgs off the car, let alone find the time to develop a "rapport" (sorry) with the customers. Your focus is where it should be, taking care of the customers while you are on that route. Is the seniority driver on this route active in the sales lead program? If so, it will be very hard for you to find a "producing" lead. If he is not, there may be opportunity so, if you have a slow day, take a moment to look around while you are at one of your pickup stops to see if they are using a competitor and, if they are, ask for a contact name and submit the lead. Do you have a drop box P/U on this area? These are an excellent source for sales leads. Bottom line, as a cover driver it is your job to take care of the customers, get the pkgs off the car while meeting and/or exceeding the level of customer service offered by the seniority driver. Submitting sales leads would be bonus and your center manager should realize this and that it is not your job to secure his bonus. [/QUOTE]
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