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Sales Lead warning..is it worth it?
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<blockquote data-quote="BrownSuit" data-source="post: 383470" data-attributes="member: 14437"><p>It's across the board - It's published as a fee on Page 64 of the Daily Rate and Service Guide and I believe page 66 of the Retail Rate and Service Guide. My understanding that the later is 2 pages off.</p><p></p><p>2 years ago it was a dollar less across the board. I imagine next year it will go up another dollar across the board. Our Daily Pickup Fees are unique in that none of our competitors charge them exactly the same way that we do, in part because none of them quite have the niche that we do. Fedex is two separate companies and DHL doesn't really have the ground network to be picking up lots of packages. They were also for some time giving free pickups to customers. That all changed this summer.</p><p></p><p>As for reasons why the customer might want Daily Pickup, one is to take advantage of the Daily Rates, which are less than the Retail "Published" Rates. </p><p></p><p>What most folks don't realize is that after a period of time where you spend X amount of money, UPS automatically gives you the Daily Rates.</p><p></p><p>Another reason is to take advantage of savings through the pickup fees with not having to pay each time.</p><p></p><p>In my opinion, it's up to the driver and the Center Management Team. If they tell you to record it as an unscheduled stop, do it. If they tell you to take the package and scan it with another stop, do it. If they tell you to throw it in with the load (Not smart because you miss a pickup scan), still do it.</p><p></p><p>The driver ultimately is the one out on the road with the DIAD. Not the OCS, Not the OMS, and Not the center manager. Nobody is going to question your decisions in this area. There still is some autonomy on the road.</p><p></p><p><span style="font-size: 10px"><strong><em>I seriously doubt that BD was extorting the customer or forcing them to get the Daily Pickup. </em></strong>I have a feeling that not enough questions were asked to understand the relationship with the driver. Also chances are if the driver told the customer he needed a daily pickup, if he had the rapport that it seems was demonstrate above, the customer would have taken him at his word and not given it a second thought.</span></p></blockquote><p></p>
[QUOTE="BrownSuit, post: 383470, member: 14437"] It's across the board - It's published as a fee on Page 64 of the Daily Rate and Service Guide and I believe page 66 of the Retail Rate and Service Guide. My understanding that the later is 2 pages off. 2 years ago it was a dollar less across the board. I imagine next year it will go up another dollar across the board. Our Daily Pickup Fees are unique in that none of our competitors charge them exactly the same way that we do, in part because none of them quite have the niche that we do. Fedex is two separate companies and DHL doesn't really have the ground network to be picking up lots of packages. They were also for some time giving free pickups to customers. That all changed this summer. As for reasons why the customer might want Daily Pickup, one is to take advantage of the Daily Rates, which are less than the Retail "Published" Rates. What most folks don't realize is that after a period of time where you spend X amount of money, UPS automatically gives you the Daily Rates. Another reason is to take advantage of savings through the pickup fees with not having to pay each time. In my opinion, it's up to the driver and the Center Management Team. If they tell you to record it as an unscheduled stop, do it. If they tell you to take the package and scan it with another stop, do it. If they tell you to throw it in with the load (Not smart because you miss a pickup scan), still do it. The driver ultimately is the one out on the road with the DIAD. Not the OCS, Not the OMS, and Not the center manager. Nobody is going to question your decisions in this area. There still is some autonomy on the road. [SIZE=2][B][I]I seriously doubt that BD was extorting the customer or forcing them to get the Daily Pickup. [/I][/B]I have a feeling that not enough questions were asked to understand the relationship with the driver. Also chances are if the driver told the customer he needed a daily pickup, if he had the rapport that it seems was demonstrate above, the customer would have taken him at his word and not given it a second thought.[/SIZE] [/QUOTE]
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