In our building, everyday we get a message through the board "did you turn in a sales lead today?" In my little tourist town, which is nearly a ghost town in the winter, I still managed to turn in 2 leads which I've never heard anything about on follow up. What I do know is that three years ago, a main street business who used to take packages for the whole community for both UPS and FedEx, suddenly told me they will no longer accept for us because FedEx made them a deal they couldn't refuse to accept parcels exclusively for them. Even gave them a sign to put in the window! So now, every time I deliver there, there is a small pile of boxes going out FedEx. Also, I constantly have would-be customers around town wanting to know where to drop their boxes off for UPS. Gotta tell them, there is no place. To date, my customer service rep says there is nothing we can do because UPS won't go out of their way to make it worth a business's time to take packages for us, so we continue to lose business to our competitors. Anybody else out there know what I'm talking about, and has the company done anything about it in your location?